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Integrated Management System at Dussmann

Planned, organized, monitored, analyzed and continuously developed

When you utilize our services, you want to be sure we work reliably and efficiently and comply with applicable laws. And above all, you want the quality to be top-notch. To make sure you get exactly what you want from Dussmann every time, anywhere throughout Germany and the world, we observe certified quality standards.

We are also constantly at work on refining and further developing our operational processes and our products and services to serve you better. Our holistic quality management practices ensure that this ongoing process of analysis, improvement, and advancement is implemented consistently throughout the company. And that means we will continue to be a reliable partner to you, now and into the future.

Integrated management system

Quality doesn’t happen by chance

Dussmann has an integrated management system that ensures standardized implementation of organizational aspects relating to quality, occupational safety and health, the environment, and energy.

In this context, integrated means more than just that all of the requirements that apply to the company are handled at once. It also means these aspects interlock and work together.

Our management system covers the entire organization and is an integral part of our day-to-day business.

Key elements of our management system include setting strategic objectives to improve our performance in terms of quality, occupational safety and health, the environment, and energy, clear responsibilities to fulfill our duties, standardized corporate processes, testing, measurement, and analysis routines to monitor process performance and outcomes, internal audits, and processes aimed at continuous improvement and further development across all relevant aspects of the management system.

Our integrated management system stands for the following:

  • Planned and uniform corporate processes for all services

  • Proper operating procedures in our dealings with customers, suppliers, subcontractor and employees
  • Legally compliant organization of our business processes

  • Consistent consideration of the relevant ecological, social and economic sustainability aspects in all our activities

  • Continuous improvement in processes, services, and products as well as our energy and environmental performance and and occupational health and safety services
  • Compliant documentation of all services performed

High standards for our management system

EN ISO certifications

Thanks to our management system, we efficiently ensure consistent compliance with relevant legal and other requirements that apply to Dussmann Service Deutschland GmbH. Our management system is certified according to the following standards:

  • Quality management pursuant to EN ISO 9001:2015
  • Environmental management pursuant to EN ISO 14001:2015
  • Occupational safety and health pursuant to ISO 45001:2018
  • Energy management pursuant to EN ISO 50001:2018
  • Security services pursuant to DIN 77200-1:201

and its suitability, adequacy, and function is periodically reviewed and evaluated by an independent external testing and certification body.

The services provided by the business units of Dussmann Technical Solutions GmbH are certified according to the international norms EN ISO 9001 quality management, EN ISO 14001 environmental management, ISO 45001 health & safety and EN ISO 50001 energy management.

  • Quality management pursuant to EN ISO 9001:2015
  • Environmental management pursuant to EN ISO 14001:2015
  • Occupational safety and health pursuant to ISO 45001:2018
  • Energy management pursuant to EN ISO 50001:2018

Efficient business processes and continuous monitoring of performance and outcomes

Through ongoing checks, testing, monitoring, and analysis, we scrutinize our workflows and results regularly. In-depth analysis of discrepancies and targeted management of measures help us achieve competitive quality in our products and services, with highly efficient processes and use of resources.

Quality management and quality assurance

Our quality management is a component of our integrated management system, geared to a significant degree toward our customers’ diverse requirements and expectations. Our ongoing focus on our customers helps us identify both risks and opportunities early on and take action accordingly, along with safeguarding and advancing our high standards in the area of product and service quality.

Environmental management and energy management

Our approach to energy management and environmental management is culturally founded on our commitment to protecting the natural world and our environment through responsible handling of resources and the materials we use. We make certain to measure and analyze key environmental and energy aspects relating to our activities on an ongoing basis and take targeted actions for continuous improvement in our energy and environmental performance.

Occupational health and safety

Driven by the goals of continuous improvement, adapting to the ever-changing world of work, and creating a healthy, safe and productive work environment for our employees, our focus is always on maintaining the health and protection of all employees as they perform their daily services. We achieve this by:

  • Preventing accidents, occupational illnesses and general illnesses in the workplace.
  • Designing work in a way that is suitable for people (ergonomics)
  • Recording indicators (key figures) to assess the effectiveness and performance of occupational health and safety
  • Advising the management and all executives and authorized persons on the application of our occupational health and safety management system 

Software-supported management system processes

Our management system’s processes are supported through the use of various IT applications, which allows us to collect, analyze, and interpret a wealth of relevant data efficiently and draw the right conclusions for targeted improvement.

Management responsibility

The executive management is responsible for our integrated management system. It provides the necessary resources for this and oversees the consistent implementation of all requirements associated with our management system.

  • Part of these efforts is an annual management review by the executive management, in which the leadership analyzes and evaluates the suitability, effectiveness, and maturity of our management system and uses this as a basis for drawing key conclusions with regard to the strategic alignment and further development of the company and its management system.